Terms and Conditions for One-Hour Online Coaching Session

Last Updated: October 10, 2023
 

These Terms and Conditions ("Agreement") constitute a legal agreement between you (referred to as "Client," "You," or "Your") and Rachel (referred to as "Service Provider," "Rachel," "We," "Us," or "Our"), for the provision of a one-hour tech session for website troubleshooting and issue correction. By booking and participating in the session, you acknowledge and agree to comply with the terms and conditions outlined below:

1. Scope of Service:

• The tech session provided by Rachel is limited to one hour of online assistance for troubleshooting and correcting website issues as described during the session.

• The service is provided entirely online, and you must have access to the internet and relevant login credentials for your website.

2. Scheduling and Validity:

• The one-hour tech session must be booked within six (6) months of the purchase date.

• Failure to schedule and complete the session within this timeframe will result in forfeiture of the service, and no refunds will be provided.

3. Fees and Payment:

• The fees for the one-hour tech session are as agreed upon during the purchase.

• Payment must be made in full at the time of booking the session.

4. No Guarantees:

• While Rachel will make every reasonable effort to assist you with your website issues, we do not guarantee that all issues can be resolved within the one-hour time frame.

• The success of issue resolution depends on various factors, including the complexity of the issue and the information provided by the client.

5. Client Responsibilities:

• You are responsible for providing accurate and complete information regarding your website issues during the session.

• You must be available and actively participate in the session to facilitate issue identification and resolution.

6. Cancellations and Rescheduling:

• If you need to cancel or reschedule the tech session, please provide at least 1 hours' notice.

• Failure to provide adequate notice for cancellation or rescheduling may result in a forfeiture of the session.

7. Confidentiality:

• Any information shared during the tech session will be kept confidential and will not be disclosed to third parties without your consent, except as required by law.

8. Limitation of Liability:

• To the extent permitted by law, Rachel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the tech session or the website issues.

9. Termination:

• Rachel reserves the right to terminate or refuse service to any client who engages in inappropriate or abusive behavior during the tech session.

10. Governing Law:

This Agreement shall be governed by and construed in accordance with the laws of California.

11. Changes to Terms and Conditions:

Rachel reserves the right to update or modify these terms and conditions at any time. Any changes will be posted on the website or communicated directly to the client.

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Refund Policy for One-Hour Online Coaching Session

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We understand that sometimes circumstances may require a refund for our one-hour tech session. We aim to provide transparency and fairness in all our policies, including our refund policy. Please read the following refund policy carefully:

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1. Refund Eligibility:

• Refunds are considered on a case-by-case basis, subject to the following conditions:

  • You have not used any portion of the one-hour tech session.

  • The refund request is made within 10 days of the original purchase date.

  • Your request must be in accordance with the conditions stated below.

2. Conditions for Refund:

• Refunds may be considered under the following circumstances:

  • Unforeseen technical issues on our end prevent the tech session from taking place.

  • Incompatibility issues where Rachel is unable to provide the service due to technical constraints beyond your control.

  • If you are dissatisfied with the service provided during the tech session, we encourage you to contact us immediately to address any concerns before requesting a refund.

3. How to Request a Refund:

• To request a refund, please contact us at mylifeeditwithrachel@gmail.com within 10 days of the original purchase date.

• Provide your name, booking details, and a clear explanation of why you are requesting a refund, citing one of the eligible circumstances.

4. Refund Process:

• Once your refund request is received, we will assess it based on the conditions stated in this policy.

• If your request is approved, we will process the refund to the original payment method used during the purchase.

• Refunds may take 5-10 business days to reflect in your account, depending on your financial institution.

5. Non-Eligibility for Refund:

• Refunds will not be issued in the following situations:

  • You have used a portion of the one-hour tech session.

  • You request a refund after 10 days from the date of purchase.

  • Your request does not meet the conditions specified in this policy.

6. Contact Us:

• For any questions, concerns, or to initiate a refund request, please contact us at mylifeeditwithrachel@gmail.com. We are here to assist you.

7. Policy Updates:

• We reserve the right to revise or modify this refund policy at any time. Any changes will be posted on our website or communicated directly to clients.

We aim to provide a fair and reasonable refund policy to ensure that you are satisfied with your tech session experience. If you have any questions or require further assistance, please don't hesitate to reach out to us.

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By booking and participating in the one-hour tech session with Rachel, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact us before booking the session.

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Terms and Conditions for 3 Session Website Development Package

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Please read the following terms and conditions carefully before purchasing the 3 Session Website Development Package offered by My life Edit (hereinafter referred to as "the Host"). By booking this package, you agree to adhere to the terms and conditions outlined below:

1. Package Description

The 3 Session Website Development Package includes three online sessions with the Host, each lasting for 1 hour. During these sessions, the Host will provide website development and design expertise, troubleshoot any issues, repair technical problems, and offer input on website features and design as needed.

2. Package Duration

The package is valid for a period of 6 months from the date of purchase (hereinafter referred to as "the Package Duration"). Within this timeframe, clients may schedule and complete their three sessions with the Host.

3. Session Scheduling

Clients are responsible for scheduling their sessions with the Host. Sessions may be scheduled at any time during the Package Duration, subject to the availability of the Host. To schedule a session, clients must contact the Host via the provided contact information.

4. Unused Sessions

If the client fails to schedule and complete all three sessions within the 6-month Package Duration, any unused sessions will be forfeited. No refunds or extensions will be provided for unused sessions.

5. Package Purchase

Clients must purchase the entire 3 Session Website Development Package as a bundle. Individual sessions cannot be purchased separately.

6. Payment

Payment for the package is due at the time of booking and must be made through the specified payment methods provided by the Host.

7. Cancellation and Rescheduling

Clients may cancel or reschedule a session with at least 1 hours' notice. Cancellations or rescheduling requests should be communicated to the Host as soon as possible. Failure to provide sufficient notice may result in the session being counted as completed.

8. Client Responsibilities

Clients are responsible for providing access to their website, necessary login credentials, and any relevant information or materials required during the sessions. The Host will not be held responsible for any issues arising from incomplete or inaccurate information provided by the client.

9. Confidentiality

The Host will maintain strict confidentiality regarding any information or materials provided by the client during the sessions. Non-disclosure agreements can be arranged upon request.

10. Changes to Terms and Conditions

The Host reserves the right to modify or amend these terms and conditions at any time. Clients will be notified of any changes, and the most current version of the terms and conditions will be posted on the Host's website.

11. Contact Information

For inquiries, session scheduling, or any other questions related to the 3 Session Website Development Package, clients can contact the Host at mylifeeditwithrachel@gmail.com.

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By purchasing the 3 Session Website Development Package, you acknowledge that you have read, understood, and agreed to these terms and conditions. Failure to comply with these terms may result in the forfeiture of sessions and any other appropriate actions deemed necessary by the Host.

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We understand that circumstances may arise where a client may request a refund for the 3 Session Website Development Package.

Please review our refund policy below for details on eligibility and the refund process:

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1. Refund Eligibility

• Clients are eligible for a refund if they have not yet scheduled or completed any of the three sessions within the Package Duration of 6 months.

• Refund requests must be made in writing via email to support@mylifeedit.com within 10 days of the package purchase date.

• Refunds will only be issued to the original payment method used for the purchase.

2. Refund Process

• To request a refund, please send an email to support@mylifeedit.com with the subject line "Refund Request - [Your Name/Company Name]." In the email, include your name, contact information, and the reason for the refund request.

• The Host will review the refund request within 10 business days.

• If the refund request is approved, the Host will initiate the refund process. Please allow up to 14 business days for the refund to be processed and reflected in your account.

3. Refund Denials

• Refund requests made after 10 days from the date of purchase will not be eligible for consideration.

• If any of the three sessions have been scheduled or completed within the Package Duration, the client will not be eligible for a refund for the remaining sessions.

• Refunds will not be provided for unused sessions that were forfeited due to failure to schedule or complete them within the 6-month Package Duration.

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Terms and Conditions for Consultation Booking Services

Last Updated: February 6th, 2024

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These Terms and Conditions ("Agreement") constitute a legal agreement between you (referred to as "Client," "You," or "Your") and the Service Provider (referred to as "Designer," "I," "Me," or "My"), for the provision of a custom graphic design, logo creation, and website building consultation service. By booking and participating in the consultation, you acknowledge and agree to comply with the terms and conditions outlined below:

1. Scope of Service: The consultation service provided by the Designer is tailored to your specific needs for custom graphic design, logo creation, and website building as discussed during the session.

2. Scheduling and Validity: The consultation must be scheduled within six (6) months of the purchase date. Failure to schedule the consultation within this timeframe will result in forfeiture of the service, and no refunds will be provided.

3. Fees and Payment: The fees for the consultation service will be based on either a pay-per-hour or pay-per-project pricing model, as agreed upon during the purchase. An invoice will be sent to you at the completion of the project, with payment due within 24 hours of receipt.

4. No Guarantees: While I will make every reasonable effort to meet your design and development needs, I cannot guarantee that all specific requirements can be met within the constraints of the consultation or subsequent project work.

5. Client Responsibilities: You are responsible for providing accurate and complete information regarding your design and development needs. You must be available and actively participate in the consultation to facilitate effective communication.

6. Cancellations and Rescheduling: If you need to cancel or reschedule the consultation, please provide at least 24 hours' notice. Failure to provide adequate notice may result in forfeiture of the consultation.

7. Refund Eligibility:

   • Clients are eligible for a refund if they have not yet scheduled or completed the Consultation Session within 10 days of purchase agreement.

   • Refund requests must be made in writing via email to support@mylifeedit.com within 10 days of the purchase date.

   • Refunds will only be issued to the original payment method used for the purchase. ​​

   • Refund Process:

     • To request a refund, please send an email to support@mylifeedit.com with the subject line "Refund Request - [Your Name/Company Name]." In the email, include your name, contact information, and the reason for the refund request.

     • The Host will review the refund request within 10 business days.

     • If the refund request is approved, the Host will initiate the refund process. Please allow up to 14 business days for the refund to be processed and reflected in your account.

   • Refund Denials

     • Refund requests made after 10 days from the date of purchase will not be eligible for consideration.

8. Confidentiality: Any information shared during the consultation will be kept confidential and will not be disclosed to third parties without your consent, except as required by law.

9. Limitation of Liability: To the extent permitted by law, I shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the consultation service.

10. Termination: I reserve the right to terminate or refuse service to any client who engages in inappropriate or abusive behavior during the consultation.

11. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which I operate.

12. Changes to Terms and Conditions: I reserve the right to update or modify these terms and conditions at any time. Any changes will be communicated directly to the client.

By booking and participating in the consultation service, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact me before booking the session.

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